Contact us
Talk to a digitizer
Questions about a design, a file that isn’t sewing right, or a shop account? Send a message and a digitizer will reply during US business hours, usually within an hour.
Faster answers
Skip the back-and-forth
Need a price?
Upload your artwork on the order form. You get a fixed price, usually within an hour.
Get a free quoteFile not sewing right?
Send the file, a photo of the sew-out and your machine, fabric and stabilizer. It helps us find the cause quickly.
Edits and fixesRunning an embroidery shop?
Tell us your shop name, machines and rough monthly volume for volume pricing and Net-15 invoicing.
Shop accountsFAQ
Questions about getting in touch
Still have a question? Email digitizingdelight@gmail.com and a digitizer will answer, usually within an hour.
How fast will you reply?
Usually within an hour during business hours (Mon–Fri 8am–6pm CT · Sat 9am–1pm CT). Messages sent in the evening or on Sunday are answered the next business morning.
Can I send my files by email instead?
Yes. Email digitizingdelight@gmail.com with files up to 20 MB. For a quote, the order form is fastest because it asks for the size and garment we need.
Do you work with customers outside Maryland?
Yes. We’re based in Maryland and work online with embroidery shops, brands and home embroiderers across the USA. Files are delivered by email and download.
What should I send if a file isn't sewing right?
The stitch file, a photo of the sew-out, and your machine, fabric and stabilizer. See edits and fixes.