Contact us

Questions about a design, a file that isn't sewing right, or a shop account? We reply during US business hours, usually within an hour.

Email

Best for artwork, orders and file problems. Attach files up to 20 MB.

Mon–Fri 8am–6pm CT · Sat 9am–1pm CT

The fastest way to a price.

Include the file, a photo of the sew-out, and your machine, fabric and stabilizer. It helps us find the cause quickly. See edits and fixes.

For volume pricing and net terms, email us with your shop name, machines and rough monthly volume, or read digitizing for embroidery shops.